Support Policy
Divi Flow Support & Refund Policy Our support and refund policy at Divi Flow is designed to be clear and transparent. We provide comprehensive support for all our Divi layouts and products. This page details our guidelines for support requests and explains our money-back guarantee to ensure your satisfaction.
30-Day Money-Back Guarantee
We stand behind our Divi layouts with a 30-day money-back guarantee. If you're not completely satisfied with your purchase, we'll make it right.
Eligible Refund Reasons
Technical Issues
Layout files are corrupted or don't work as described
Missing Content
Advertised files or features are not included
Compatibility Problems
Layout doesn't work with current Divi version
Duplicate Purchase
Accidentally purchased the same layout twice
Billing Errors
Charged incorrect amount or unauthorized charges
Not as Described
Layout significantly differs from preview or description
Refund Process
Contact Our Support Team
Email us at support@diviflow.com with your order details and reason for refund request.
Provide Requiblue Information
- • Order number or transaction ID
- • Email address used for purchase
- • Detailed description of the issue
- • Screenshots if applicable
Review & Processing
We'll review your request within 24 hours and work with you to resolve the issue or process your refund.
Refund Completion
Approved refunds are processed within 3-5 business days back to your original payment method.
Important Notes
30-Day Limit
Refund requests must be submitted within 30 days of the original purchase date.
Account Access
After processing a refund, access to the purchased layout(s) will be revoked from your account.
Non-Refundable Situations
Change of mind, lack of technical skills, or requesting refunds after successful use are not eligible.
Alternative Solutions
Before requesting a refund, we encourage you to try these alternatives:
Technical Support
Our team can help resolve installation or compatibility issues
Live Chat
Get instant help with layout customization and setup
Documentation
Step-by-step guides and video tutorials for all layouts
Contact Support
Have questions about our refund policy or need to request a refund?