30-Day Money-Back Guarantee

Refund Policy

Fair and transparent guidelines for a hassle-free refund on our premium Divi layouts.

Eligible Refund Reasons

We offer a full refund for the following valid reasons:

  • Technical Issues: The Divi layout files are corrupted or don't work as described after our support team has been unable to resolve the issue.
  • Missing Content: Advertised files or features shown in the Divi layout demo are not included in your download.
  • Compatibility Problems: The Divi template doesn't work with your current Divi version, and we cannot provide a fix.
  • Duplicate Purchase: You accidentally purchased the same Divi layout pack more than once.
  • Billing Errors: You were charged an incorrect amount or experienced unauthorized charges.
  • Not as Described: The Divi page layout significantly differs from its preview or description.

Refund Process: How to Request a Refund for your Divi Layout

Follow these simple steps to request a refund for your Divi layout purchase:

  1. Contact Our Support Team

    Email us at support@diviflow.com with your order details and the reason for your refund request.

  2. Provide Required Information

    Include the following details to help us process your request quickly:

    • Order number or transaction ID
    • Email address used for the purchase
    • A detailed description of the issue
    • Screenshots or a link to the problem page if applicable

  3. Review & Processing

    We'll review your request within 24 hours. Our goal is to resolve the issue first, but if that's not possible, we will process your refund.

  4. Refund Completion

    Approved refunds are processed within 3-5 business days back to your original payment method. You will receive an email confirmation once the refund is complete.

Important Notes

30-Day Limit

All Divi layout refund requests must be submitted within 30 days of the original purchase date. Requests submitted after this period are not eligible.

Account Access

After a refund is processed, access to the purchased Divi layout(s) will be revoked from your account. You will no longer be able to download or use the product.

Non-Refundable Situations

We do not offer refunds for a change of mind, a lack of technical skills to use Divi, or for products that have been successfully used and downloaded. Our goal is to refund for genuine issues with the product itself, not personal preference.

Alternative Solutions

Before requesting a refund, we encourage you to try these alternatives. Our team is here to help you get the most out of your purchase.

  • Technical Support

    Our expert team can help you resolve common installation or compatibility issues with your Divi website layouts.

  • Live Chat

    Get instant help with Divi template customization and setup. Our live chat is available during business hours.

  • Documentation

    We provide comprehensive step-by-step guides and video tutorials for all our premium Divi layouts to assist you with installation and usage.

Contact Support

Have questions about our Divi refund policy or need to request a refund?

Email Our Support Team

Average response time: 2-4 hours